Universal agent

A SINGLE CONTACT FOR EVERY CUSTOMER

We have an interesting capacity to broadly educate tenured specialists to help numerous administrations including care, charging, and technical support on telephone, talk, email or video. This model gives the ideal client experience. No exchanges, no re-recounting to a similar story again and again.

One specialist to deal with every one of your interests. Decreased hold time, with less moving between divisions, giving the client the one contact fix. The general specialist model is intended to lessen overhead and improve net advertiser score.

ONE AGENT | ONE CONTACT

INCREASE EFFICIENCY

Many contact habitats apply division techniques. Clients endeavouring to reach are regularly associated with a group that is committed to that particular need. While this methodology can guarantee each contact is with somebody that is represented considerable authority in that field, in many cases difficulties can emerge. On the off chance that a client needs to address technical support, at that point discovers that their bill is past due, they are moved to charging. The widespread specialist model disposes of that move so the client can resolve their charging issue, and get help getting back on the web, all with one contact and no exchanges, therefore sparing time.

IMPROVE CUSTOMER EXPERIENCE

Widespread specialists are experts of delicate aptitudes, with the capacity to explain, relate to the client, use humor when suitable, and permit the client to feel calm. This individual touch is the thing that leaves clients with a general positive sentiment of the connection. As per the Harvard Business Review study, The New Science of Customer Emotions, customized and vital encounters can make clients up to multiple times bound to prescribe an item or administration, and multiple times bound to become rehash clients.

IMPROVE FIRST CONTACT RESOLUTION

Reports express that 86 percent of clients anticipate that their issues should be settled with the principal contact. Each contact after that diminishes consumer loyalty by up to 15 percent. Widespread operators can resolve a wide cluster of issues. All-inclusive operators streamline the client contact understanding and increment First Contact Resolution.

Universal agent

A SINGLE CONTACT FOR EVERY CUSTOMER

ONE AGENT | ONE CONTACT

INCREASE EFFICIENCY

IMPROVE CUSTOMER EXPERIENCE

IMPROVE FIRST CONTACT RESOLUTION

Request a Demo
Contact Us

INDIA

Canada

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Universal agent

A SINGLE CONTACT FOR EVERY CUSTOMER

ONE AGENT | ONE CONTACT

Request a DemoContact Us

INDIA

Canada

Quick Links

Request a Demo
Contact Us