Organize all incoming customer support emails and manage them in a centralized, feature-rich email ticketing system.
Organize Emails into Tickets
QOTSOFT Email Ticketing System lets you sort your tickets, give the ideal status and need and furthermore dole out it to your preferred care staff. With custom channels to gathering and sort tickets, you can scan for tickets in the blink of an eye. Improve your work further with the assistance of labels to separate tickets and record them better.
Get more productive
Perform ticketing activities like cloning, consolidating, relating and parting to smoothen your ticket following procedure. Perform mass activities like answer, print, change status, and so on with the goal that you never need to separately sit and refresh numerous tickets.
Measure and improve processes
Measure key measurements like first reaction time, staff time spent on tickets, and so on. Drive your email ticketing process by information. Organize bolster tickets utilizing the SLA execution measures.
Monitor tickets
Get refreshes on basic client connections by buying into tickets. Guarantee no significant ticket ever misses its SLA by organizing and buying into them.
Communicate contextually
Offer consistent updates with your clients about the status of their issues. Quicken standard reactions utilizing pre-characterized email content. To increase total visibility of the considerable number of activities on a ticket, see ticket history from the movement log.
Collaborate effectively
The ‘Private notes’ element on QOTSOFT lets you convey secretly inside your group. Forward tickets with all their data to work together with associated groups and accelerate your work.
